My order has not been delivered yet. Why?

Kindly note that our delivery timing is between 10 am to 5 pm. Therefore order will be delivered anytime before 5 pm.

We send order status updates to your email address. Will you please check your spam/junk folder if you've received any update emails from us? If you have not received any email update, please call or email us (contact info at the bottom of this page) with your order/invoice number so we can check your order.

Our customer support is: +977-1-5574782, +977-9801114782 (direct mobile, Viber, WhatsApp)

(available from 9 am to 5 pm Nepal time) Sunday through Friday and (available from 9 am to 3 pm) on Saturday.